• Workshop
WINCHESTER'S SPECIALIST GUITAR RETAILER AND WORKSHOP

Payment and Delivery

Payments

At the moment we just accept payments through PayPal but you don't need a PayPal account to make a payment.  When you get to the PayPal login simply select "Pay with Debit/Credit Card" and follow the instructions.  Once complete you'll get an email confirming that your order has been placed successfully.

Delivery

We offer a delivery service for all items on the this website.  We normally ship the next working day after the order is received.  For guitars and other instruments we use a next day delivery service so you'll generally receive it the following day.  Smaller items are sent by Royal Mail First Class and should arrive with one to two days after despatch.  When your order has been despatched you'll get an email confirming this.

Delivery can be to any address in the UK as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

HG Music Ltd will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and HG Music Ltd shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.


Force Majeure

HG Music Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns

If you need to return a product purchased from HG Music Ltd then you have 28 working days to do so.  The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
Please post returns the following address:
HG Music Ltd
38 Stockbridge Road
Winchester
SO23 7BZ
United Kingdom
This returns policy does not affect your legal rights.


Cancellation of Orders

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by phoning us on 01962 850555.